FREQUENTLY ASKED QUESTIONS
- Who are we?
Aremdaeum Shop is a Philippine-based store who supply affordable Korean merch and collectibles from South Korea to businesses and customer anywhere in the world.
- Where are you located?
We are located in Gimpo, South Korea and La Union, Philippines.
- How to place an order?
There are several ways to place on order depending on the status of items.
- PRE-ORDER: Fill out given order form or checkout through our website.
- ON-HAND: Checkout the items through our Shopee and Tiktok shop.
- Where should I send my payment?
Please submit your payment to provided GCash and BPI account. Afterwards, the available Proof of Payment form should be filled out to record your payment. If the order is thru Shopee or Tiktok, there is no need to fill out the form.
- Do you accept cash-on-delivery (COD) orders?
We accept prepaid orders either full payment, installments, etc. depends on the availed order. However, if checkout in of Shopee and Tiktok we accept COD payment.
- What goods and products do you offer?
As of the moment, we offer available onhand K-POP albums and offer pre-order for this. You may also avail of PAHANAP service, PURCHASE ASSISTANCE service, and REFUND / BANK TRANSFER service.
- I have a problem with the order I received. What should I do?
Please send us a message with the unboxing video of your order through Facebook, X, Tiktok, or Shopee.NOTE: Only disputes with unboxing video will be processed. The shop is not LIABLE if the order is damage during the shipping.
- How and when do you ship orders?